The web site annakaszer.com will not share or sell the customer information you will provide us.
This information is confidential. We only use them for orders processing and for improving our communication with you. They help us in offering the AnnaKaszer.com customer the products which best correspond to him/her. This article cannot obstruct a potential transfer of activity to a third party.
The web site annakaszer.com can however give your name, first name and address to any addressee of a "Gift Order" if the latest asks for them.
In accordance with law number 78-17 dated 6.01.1978, know as the "informatics and freedom" law, you may at any time have access and change your personal information. This can be done online (select My Profil with your password), or by postal mail by sending us your request with your name, your surname and a copy of your ID or passport.
If you order for the first time, you must create your password. This password can be changed at any time. The secret password you choose must have at least 6 letters or figures. You can use this password each time you want to order and in this way avoid filling in your personal information.
Bank information is to be given each time you order. This password will also enable you to view your order history.
If you wish to keep in touch with the SARL Moira activities and special offers, you can suscribe to the free Newsletter. The Free subscription is made online.
You can also de removed from our customers list. To do this simply send a postal mail mentioning your name, first name and enclosing a copy of your ID or passport : SARL Moira 15 Place des Vosges  75004 Paris - FRANCE

Disputes
Any disagreement can be mentioned to our customer service : annakaszer.net@gmail.com
If the difference is not settled out of court, it can only be submitted to the "Tribunal de Commerce de Paris" (Paris Trade Court)


payment safety

Payment is made online. CARTE BLEUE, VISA, MASTER CARD and AMERICAN EXPRESS are accepted. In order to guarantee security, the annakaszer.com site uses the 3D Secure system. This includes the SSL security standard. Confidential datas (the 16-figured credit card number, expiry date, date of birth of the titular of card) are encoded and transmitted on the 3D Secure server and are at no time known or recorded by annakaszer.com site.
When you confirm your order :
- Your payment request is directed in real time to the 3D Secure system,
- The latest asks the credit card network an authorization process,
- The payment administrator system gives an e-certificate.

SARL Moira has the right to postpone the order and ask for a relevent home document as well as a copy of ID or passport. This is to make sure that the person who pays is the person who made the order and to avoid the fraudulent use of credit card numbers.



If you have any questions please contact us by mail : annakaszer.net@gmail.com

Summary :

1) The Customer:

2) Products:

3) Order products:

4) Price and payment conditions:

5) Delivery:

6) Right of cancellation during cooling-off period:

7) Warranties:

GENERAL TERMS OF SALE FOR DISTANCE SELLING

The present conditions are concluded

between, on one hand,  the SARL MOIRA, registered with the RCS of Paris

Siret number 381 149 830 000030

Registered office at 15 place des Vosges 75004 PARIS

Surnamed “Anna Kaszer”

Telephone 01.42.71.51.10

 

and, on the other hand, the persons wishing to make a purchase via Anna Kaszer's web site www.annakaszer.com below surnamed " the user ".

 

 

These general terms of sale apply to all orders on the Site. These terms are subject to modification and updates; accordingly, the terms applicable to products orders by customers are those applicable on the date of the order. These general terms of sale are governed by the laws of France, save for any mandatory provisions to the contrary under the Rome Convention on the law applicable to contractual obligations of June 19, 1980.


1) The Customer

·         To be a customer of the Site you must be a consumer, of legal age and with full legal capacity.

·         Customers must, upon placing their first order on the Site, open a customer account and complete an order form containing certain mandatory fields in order for their product order to be processed by Anna Kaszer.

·         The information you give to Anna Kaszer when opening your customer account or upon any order you may place must be complete, accurate and up to date. We may, if applicable, ask you to confirm – by any means – your identity and the information given.

·         Anna Kaszer collects personal data on the Site. Such data is required for processing orders and may be communicated, in whole or in part, to our service providers involved in fulfilling the order.

·         Customers are informed that such personal data is also collected by bodies in charge of analyzing orders and fighting against credit card fraud.

2) Products

·     The products offered for sale are those featured on the Site. Anna Kaszer makes every effort to accurately present and describe the products, subject to technical constraints and in accordance with the highest standards on the market.  It is, however, possible that the Site may contain minor errors, which you recognize and accept. In the event of any non-compliance of the product delivered with its description on the Site, Anna Kaszer agrees to remedy such non-compliance: you may either exercise your right of cancellation, or else implement our warranty of merchantability.

·         If the products ordered are no longer available, Anna Kaszer will inform the client by e-mail as promptly as possible and one equivalent model will be propose. 

. The printed canvas which constitutes our summer bags, is a material which wears out naturally. This one can show himself in the change of the color or the appearance of the small irregularities in the weft.

3) Order products

·   The steps:

 The acceptance of orders placed on the Site is subject to compliance with the procedure set up by Anna Kaszer. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order.

 You will have the possibility, before final validation of your order, to verify your order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance.     

·   Verification of the order:

 Anna Kaszer are entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order as well as any order that is not compliant with these general terms of sale.

In such cases, Anna Kaszer will inform the customer by phone or by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.

·   Order confirmation

 Once you have validated your order, Anna Kaszer will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by Anna Kaszer to confirm the content of your order.

 

This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping costs applicable to you.

 However, for orders placed on the Site, it is recommended that you also keep a copy (in electronic format and/or in paper format) of the details in connection with your order (for example, the confirmation e-mail sent by Anna Kaszer).

 

4) Price and payment conditions

·    The prices displayed on the Site are in Euros, VAT included, shipping excluded. 

The prices invoiced to customers are those applicable on the date of the order.

Customers are solely liable and accept liability for the payment of any such costs for the entry of the products ordered into the territory of delivery.

·    Payment of the total price of the products and shipping costs may be made by credit card. For payments by credit card, the customer must be the holder of the credit card used, access a dedicated space made available by a banking establishment which ensures the security and recording of the payment order.

Payments by check are not accepted.

·    Customers are informed that, out of a concern with fighting Internet fraud, a check will be carried out with the competent banks and credit card companies via the Ogone S.A. system. Ogone S.A. is in charge of the storage and automated processing of information for all orders, including credit card details, in a secure environment. With respect to any data processing operations carried out by Ogone S.A., customers may exercise their right to access, modify, correct, oppose and delete personal data concerning them by sending a letter, accompanied by proof of their identity, to: Ogone SAS, 5 rue de Rochechouart, 75009 Paris, France.

·     FIA-NET S.A., the company in charge of analyzing orders and fighting against credit card fraud, also collects personal data on customers. Any bill that is unpaid due to fraudulent use of a credit card or similar payment mechanism will result in personal data in connection with the corresponding unpaid order being recorded in a “payment incident” file implemented by FIA-NET S.A. In this same context, any communication by a customer of incorrect information or any anomaly identified in the order may also be the subject of special processing by FIA-NET S.A. For data processing operations carried out by FIA-NET S.A., customers may exercise their right to access, modify, correct, oppose and delete personal data concerning them by sending a letter, accompanied by proof of their identity, to: FIA-NET S.A., Service informatique et libertés, traitements n°773061 et n°1080905, 15 rue du faubourg Montmartre, 75009 Paris.

If, for whatsoever reason (opposition, refusal by the issuing center, etc.), it is not possible to debit the amounts owed by you, your order will not be registered by Anna Kaszer.  

5) Delivery:

·    Anna Kaszer will make delivery to the address you give in your order, it being specified that this must be your place of residence or that of any other individual of your choice residing in one of the following territories: metropolitan France, French overseas territories and departments (DOM-TOMs), United Kingdom, Ireland, Belgium, the Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Switzerland, Norway, Lichtenstein, Latvia, Lithuania, Czech Republic, Estonia, Slovakia, Slovenia, Malta, Monaco, Poland, Bulgaria, Hungary, United Arab Emirates,Roumania, Dubai . Deliveries will not be made to hotels or PO boxes. 

·   You will be able to monitor your packages using a tracking number that will be e-mailed to you when your order ships out. For the countries listed above that are outside the European Union, you are responsible for payment of all customs duties, taxes and other official charges as well as the costs of carrying out the customs formalities required based on the import of products into the country where delivery is requested.         

·   A signature can be required upon the delivery of any packages.         

·   In the territories listed above, deliveries will be made within a maximum of five (5) business days from the placing of the order. To ensure these lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.  In the territories listed above outside the European Union, it is recalled that delivery may be delayed for so long as customs formalities and duties have not been carried out or paid by you, and you agree to this.

6) Right of cancellation during cooling-off period:

Customers have a right of cancellation, without having to indicate the reasons for such cancellation, within a cooling-off period of seven (7) clear days from receipt of the products ordered.

He can then ask for the exchange of one or several received products. No refund will be made. If an exchange does not manage to be concluded, it will be edited credit note of the sum of the sent back product. The validity of the credit note is of 1 year as from its edition and can be used for a purchase on the Site or to the shop Anna Kaszer, 16 rue de Turenne, 75004 PARIS (France).

·    Products must be returned in perfect condition, complete (together with any accessories, notice, warranty etc.), accompanied by a copy of the documents attached to the order, to the following address:  Anna Kaszer – 16 rue de Turenne - 75004 PARIS (France).

·    No exchange will be made for products that are returned incomplete, damaged, altered, deteriorated or soiled as a result of the customer.

·   Customers are responsible for the cost and the safe return of the product. We recommend that customers keep proof of the return, implying a return by registered letter or by any other means which provides a record of the date of delivery.

·    Unless you have opted for a product exchange (another size and/or another color), we will refund you for the full price invoiced (cost of initial shipment included) for the products returned, by crediting the credit card or the gift certificate used by you, no later than thirty days following the date of exercise of the right of cancellation. However, in case of partial exercise of the right of cancellation covering only a portion of an order comprising several products, Anna Kaszer will not be able to make a full refund of the shipping costs initially billed to you.

7) Warranties:

·   Merchantability:

 Customers are invited to ensure that the products delivered to them correspond to their order. Any duly justified non-compliance of a product with its order should be notified to Anna Kaszer by any means, such as by logging “Contact Us” section of the Site, before being sent back to us in perfect condition and complete (accessories, notice, warranty etc) and accompanied by a copy of the documents attached to the order, to the following address: Anna Kaszer – 16 rue de Turenne - 75004 PARIS (France).

·   Statutory warranties:

Regardless of any specific warranty terms extended to customers with the product delivered, all Anna Kaszer products sold on the Site are subject to the following statutory warranties:

 Article L.211-4 of the French Consumer Code: “The vendor is required to deliver a product that complies with the contract and shall be liable for any non-compliances existing upon delivery. The vendor shall also be liable for non-compliances resulting from the packaging, the assembly or installation instructions where the vendor is liable under the contract for assembly/installation or where it was carried out under the vendor’s responsibility.”

 Article L.211-5 of the French Consumer Code: “To comply with the contract, the product must: 1. Be fit for the use normally expected of an item of its type and, where appropriate: correspond to the description given by the vendor and have all the qualities presented to the purchaser by the vendor in the form of a sample or model; have the qualities that a purchaser can legitimately expect given the public statements made by the vendor, producer or his representative, in particular in advertising or labeling; or 2. Have the characteristics defined by mutual agreement by the parties or be fit for all special uses sought by the purchaser which the vendor was made aware of and accepted."

Article L.211-12 of the French Consumer Code: “Legal action based on non-compliance is time-barred two years after the delivery of the product.”

Article L.211-13 of the French Consumer Code: “The provisions of this section do not deprive the purchaser of the right to bring an action on account of redhibitory defects as provided for in Articles 1641 through 1649 of the Civil Code or any other action of a contractual or extracontractual nature to which the purchaser is entitled under the law.”

Article 1641 of the Civil Code: “The vendor is subject to the warranty against hidden defects in the sold product rendering it unfit for its intended use, or which so impair such use that the purchaser would not have bought it or would have paid a lower price, had the purchaser been aware of the defect(s)”.

Article 1648 (1) of the Civil Code: “The action based on redhibitory defects must be brought by the purchaser within a period of two years following discovery of the defect.”